Privacy Policy
Last Updated: [29/11/2025]
Welcome to ASTRYX (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, including our website astryx.eu and any AI-powered tools we provide.
By using our services, you agree to the practices described in this policy.
1. Who We Are
Business Name: ASTRYX
Address: Funchal, Portugal
Contact Email: [email protected]
Website: https://astryx.eu
Jurisdiction: Portugal (GDPR compliant)
We operate as an AI agency providing automated tools, communication solutions, and AI-driven services.
2. Information We Collect
We collect the following categories of personal data:
2.1 User Inputs
Text, instructions, messages, and any data you submit when interacting with our AI tools.
2.2 AI Conversations
Chat history and interactions used for improving AI system performance and ensuring service quality.
Note: OpenAI may use your data according to their own privacy policy when processing via their API.
2.3 Contact Details
Name
Email address
Phone number (if provided)
2.4 Payment Information
Processed securely by third-party processors (we do not store full credit card details).
2.5 Automatically Collected Data
Basic device information
IP address
Usage and service performance logs
We do not intentionally collect sensitive personal data (health, political opinions, religious beliefs, etc.).
3. How We Use Your Data
We process data for the following purposes:
Providing and operating our services
Improving and training AI models (including quality control and performance enhancement)
Customer support and communication
Marketing communications (you may opt-out at any time)
Ensuring service security and preventing fraud
Legal and regulatory compliance
4. Legal Bases for Processing (GDPR)
We rely on the following legal bases:
Performance of a contract – to deliver services you request
Legitimate interest – improving AI models, maintaining security
Consent – marketing communications
Legal obligation – compliance with applicable laws
5. Third-Party Services We Use
We partner with trusted service providers to operate our business. These include:
OpenAI – AI model processing
Grok – AI processing
Gemini (Google) – AI services
Haku – service automation
Go High Level – CRM and automation
Twilio – messaging and voice services
These third parties may process data according to their own privacy policies.
We ensure all providers follow strong data protection and security practices.
6. Data Retention
We retain your personal data until you request account deletion or until it is no longer necessary for the purposes described.
Chat logs used for AI model improvements may be stored longer if required for performance and safety.
7. User Rights
Under GDPR, you have the right to:
Request deletion of your data
Opt-out of marketing communications
Access your personal data (upon request)
Object to certain processing activities
Withdraw consent at any time
To exercise your rights, contact us at:
[email protected]
8. Security Measures
We use industry-standard security practices to protect your data, including:
Encryption in transit (HTTPS)
Encryption at rest
Authentication & access controls
While no system is 100% secure, we continuously work to strengthen our protection measures.
9. International Data Transfers
ASTRYX does not directly transfer your data internationally.
However, some third-party processors (such as OpenAI, Twilio, or Google) may store or process data outside the EU under their own compliance frameworks (e.g., EU Standard Contractual Clauses).
We select only providers that meet GDPR requirements.
10. Children’s Privacy
Our services are not intended for individuals under 16.
We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised “Last Updated” date.
12. Contact Us
For any questions, concerns, or privacy requests, contact us at: